Customer Success Manager
Champion of client satisfaction, retention, and growth
The CSM bridges the gap between the CapGRC team and clients after contract signing. They ensure every client meets their compliance goals, fully adopts the platform, and renews their subscription.
Expected Missions
- Lead structured onboarding sessions (Day 1, 7, 30, 90)
- Track adoption metrics and intervene when stagnation occurs
- Hold quarterly business reviews to measure value delivered
- Identify upsell opportunities and report to the sales team
- Collect client feedback and relay it structurally to the product team
ℹ Critical role for Enterprise and Government clients.
